Delivery Exception Occurrence

Also known as: Delivery Issue, Delivery Problem

QualityeventLogistics & Supply Chain

This event measures instances where a delivery does not proceed as planned due to unforeseen issues such as weather, incorrect address, or recipient unavailability.

Event Serialization

always

Business Use Case

Executives can analyze delivery exceptions to optimize logistics processes and improve delivery reliability.

Business Criticality

High

Journey / Navigation Area

Generic

Owning Function

Data Architecture Team

Calculation Notes

Ensure exceptions are logged in real-time. Exclude resolved exceptions within 24 hours.

Platform Events

Platform	Event
Google Analytics 4	delivery_exception
Adobe	deliveryException

Data Mappings

W3 Data Layer

{
  "event": "deliveryException",
  "delivery": {
    "address": {
      "isCorrect": false
    },
    "weather": {
      "isIssue": false
    },
    "recipient": {
      "isAvailable": false
    },
    "exceptionReason": ""
  },
  "eventInfo": {
    "eventName": "Delivery Exception Occurrence",
    "eventAction": "exception",
    "eventCategory": "delivery"
  }
}

GA4 Data Layer

{
  "event": "delivery_exception",
  "delivery_weather_issue": false,
  "delivery_address_correct": false,
  "delivery_exception_reason": "",
  "delivery_recipient_available": false
}

Adobe Client Data Layer

{
  "event": "deliveryException",
  "delivery": {
    "address": {
      "isCorrect": false
    },
    "weather": {
      "isIssue": false
    },
    "recipient": {
      "isAvailable": false
    },
    "exceptionReason": ""
  }
}

XDM Mapping

{
  "_experience": {
    "analytics": {
      "event1": {
        "name": "deliveryException",
        "details": {
          "weatherIssue": false,
          "addressCorrect": false,
          "exceptionReason": "",
          "recipientAvailable": false
        }
      }
    }
  }
}

Parameters

{
  "order_id": "string - unique order ID",
  "timestamp": "string - ISO 8601 format date and time of the exception",
  "exception_id": "string - unique identifier for the exception",
  "exception_type": "string - type of exception (e.g., weather, address issue)"
}

Source Data

Digital Analytics

Dependencies

[ "order_id" ]

Report Attributes

exception_type timestamp

Segment Eligibility

true

Governance

Data Sensitivityinternal

Governance & Metadata

Created bydevyendarm

Created on8/25/2026

Last modified bydevyendarm

StatusPUBLISHED

GitHub

View File on GitHubcatalog/events/delivery-exception-occurrence.yml